The options shown will depend on several factors. This new support site presents several options for getting assistance in a more streamlined manner than the old support site, and allows you to access the issue ticketing system, search the Steam knowledge base and look for game specific help.Īt the top of the support page is a list of games you have recently played, which you can click on to see options for addressing problems. I played the game long enough for a Steam trading card to drop (12 minutes), wrote a review and then headed over to the new Steam support site (which seems to be replacing portions of the existing Steam support site at ). I'd not played BlazeRush before and hadn't previously had contact with any of the developers that I'm aware of. ![]() In this case, that game was a four pack of BlazeRush, an isometric combat racer from Targem Games (now known as Star Gem Inc, the company behind Star Conflict - see here for a Star Conflict related interview featured previously on GOL). Since I didn't want to inconvenience any developers through this, I chose a game I was interested in and could justify re-purchasing after getting a refund. Note that some of the screenshots shown were taken after I'd been refunded and re-purchased the game, accounting for the discrepancy in hours played, achievements and dates. Whilst the refund system is definitely a smooth, accessible experience, it is a negative proposition (one I hope that most readers will be fortunate enough to avoid), and for this reason I thought I'd go through the motions and give an idea of what's involved. ![]() The policy states that Valve will be keeping an eye out for abusers and may revoke their right to a Steam refund (users with VAC bans also lose the right to a refund for that game). Users are entitled to an unconditional refund within 14 days providing they have not played more than 2 hours' worth. ![]() This has been a very prominent point of contention for a long time, which has caused problems for developers (who had no way to remove a game from a Steam user's account if they did want to offer a refund) and users (who would often be told that Steam doesn't give refunds when legitimate issues warranted some kind of compensation) alike.Īt the time of introduction, the Steam refund policy is very broad. As covered previously here on GOL, Valve added a refund system to Steam earlier this month.
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